Terms of Sale

These Terms of Sale apply to every order placed on zedima.rw and sit alongside our Terms of Use. Zedima sources each order from multiple suppliers and presents one price and one checkout — you're contracting with Zedima, not directly with the supplier.

• All prices are listed in Rwandan Francs (RWF) and include applicable taxes unless stated otherwise.
• Stock levels shown on the site reflect live inventory but aren't a guarantee — two customers can occasionally race for the last unit. If we can't fulfil an item you've paid for, we'll refund that line in full.
• Standard delivery is a flat RWF 2,000, waived on orders of RWF 30,000 or more.

An order is a request to buy — it's confirmed once payment succeeds. We may decline or cancel an order (with a full refund of anything charged) if we suspect fraud, if pricing/stock data was wrong, or if we're unable to deliver to the address given.

Orders are currently paid via MTN Mobile Money. At checkout you'll receive a payment prompt on your phone — approve it to complete the order. Your order stays "pending" until payment is confirmed; if the prompt is missed, declined, or times out, the order is automatically cancelled and any reserved stock is released. Other payment methods may be added in future and will be listed at checkout when available.

• We deliver to the address and contact number you provide at checkout — please make sure both are correct and reachable.
• Delivery timeframes shown at checkout are estimates, not guarantees; they can shift with traffic, weather, or supplier readiness.
• Risk in the goods passes to you once they're delivered to the address provided.

You may cancel an order free of charge any time before it's dispatched for delivery, from your Orders page or by contacting support. Once an order is out for delivery, it can no longer be cancelled — see Returns below instead.

• If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos — we'll arrange a replacement or a full refund.
• Change-of-mind returns are accepted within 7 days of delivery for unopened, unused items in their original packaging, excluding perishable, hygiene, and made-to-order goods.
• Approved refunds are issued to the original Mobile Money number and typically reflect within 5–10 business days, depending on the provider.
• Some items carry a manufacturer warranty instead of — or in addition to — our returns window; see our Warranty Policy.

If something's gone wrong with an order, contact us first at care@zedima.rw — most issues are resolved directly. These terms are governed by the laws of the Republic of Rwanda.