Warranty Policy

Many products sold on Zedima carry a manufacturer or brand warranty against defects in materials or workmanship under normal use, for the period stated on the product page (where shown). Where no manufacturer warranty applies, our standard 7-day returns window for unopened items still applies.

• Damage from misuse, accidents, unauthorized repairs, or normal wear and tear.
• Consumables and accessories that are expected to wear out with use (batteries, cables, seals, etc.), unless faulty on arrival.
• Cosmetic issues that don't affect how the product works, once you've started using it.
• Products with a missing or altered serial number/proof of purchase.

1. Go to Orders in your account and find the item, or email us the order number.
2. Describe the fault and attach a photo or short video where possible.
3. We'll confirm whether it's a manufacturer warranty case or handled directly by Zedima, and the next step — repair, replacement, or refund.

Where the manufacturer handles warranty claims directly, we'll guide you to their service center and support you through the process. Where Zedima handles it directly, approved claims are resolved by repair, replacement, or refund to your original Mobile Money number — whichever is reasonable for the fault and item.

Questions about a specific product's warranty? Reach us at care@zedima.rw.